Fault Analysis: Communication Abnormality

Possible Cause: Communication between the controller and electronic display is blocked. When this failure occurs, please contact us first, we will provide you with the most efficient solution as soon as possible.

Fault Analysis: Motor Not Detected

Possible Causes: Check and reconnect the Motor circuit if necessary.
Contact us to help you to replace the motor if it is damaged or has an unusual smell.

Fault Analysis: Overcurrent Protection

Possible Causes: Excessive current due to exceeding the rated load or jamming, triggering the systems self-protection feature.
Adjust the treadmill and restart it to solve the problem.
Check for any overcurrent sounds or burnt smell when the motor is running and replace the motor if necessary.
Also, check the controller for any burnt smell and replace it if necessary.
Finally, check the power voltage specifications and retest with the correct voltage.

Fault Analysis: Explosion-proof Overvoltage Protection

Possible Causes: Check if the power voltage is below 50% of the normal voltage, and retest with the correct voltage.
Check the controller for any unusual smell and replace it if necessary.
Check if the motor circuit is connected properly and reconnect it if necessary.

Fault Analysis: The safety clip is not well attached.

Make sure the safety clip is engaged to the yellow labeled area of the console.

Possible causes of the noise could be an unstable ground, a rough running belt, or an ill-fitting belt. To resolve this, please follow these steps:

1) Ensure that the treadmills are not placed on carpeted surfaces;

2) Adjust the belt to the appropriate tension for smooth operation.

We are happy to offer a complimentary resend of the parts, which will be delivered within 7 days. Please get in touch with our Customer Service Team and provide them with pictures of the damaged products and packaging. They will ensure a satisfactory resolution for you.